Frequently Asked Questions

1: Why choose Hostel.ng?

Hostel.ng is the No1. Hostel booking platform in Africa.

  • Diverse –Provide large archive of different hostel types to pick from
  • Verified – We make sure that all listed hostels are exact and verified.
  • Speed – We offer you fast and secured online payments of rooms.
  • Inspect on request – With us you can now choose to inspect a room before payment!
  • Social Interaction – We are preparing to launch our mini social media function on the website where you can find and interact with students in need of room-mates (coming soon).
  • Affordable -we offer the lowest service charge and upload affordable hostel listings.

2. How to find a lodge on Hostel.ng?

Finding accommodation has never been this easy! Two ways in which you could do that.

Option 1:

  • Click on the search bar.
  • Type in the name of the hostel or lodge that you are looking for.

Option 2:

  • Click on your university.
  • Search from the available hostels in your location.
  • You can use the filters to make the search a lot easier and faster.

3. How do I pay for a hostel on Hostel.ng?

For your comfort and safety, Hostel.ng offers an online payment option and to use this service, you must first be registered as a user and you register by clicking on the create account button at the top right corner.

After you must have selected a hostel of your choice, you click on the “book now” button, it then takes you to a new page where you chose to pay for the room immediately by clicking on “pay online” button. Please note that you would be asked to fill in your debit card details and asked some necessary security questions to be able to confirm that you are the true owner.

4. How safe are my transactions on the Hostel.ng?

At Hostel.ng, we can boast of using the latest technologies in Web development and our security features are second to none!

All of your transactions are carefully monitored by our back-end staff and all malicious transactions are flagged down.

With us you have no reason to be scared.

5. Can I ask for refunds?

Yes. If you ever encounter challenges with your bookings and request a refund, please send an email to hello@hostel.ng explaining why you want a refund. Our refund policy is 100% and we would need at most 72 hours to process a refund.

We sincerely hope you don’t ask for a refund, but in any case, it arises we apologise in advance for any inconvenience it might have caused you and we would love to remind you that we are always at your service.

6. What is the estimated booking time? When would I be free to move into my room?

For every successful booking, it takes 6 hours to confirm the hostel details in which an email would be sent to you confirming the hostel you have booked. And it takes a maximum of 48hours for you to be granted access to your room. Once every process has been confirmed, you would be contacted by our agents immediately to know when you plan on moving in.

7. What is Hostel inspection?

Hostel inspection is an extra service Hostel.ng offers for individuals who prefer to see the hostel they choose before payment; it gives them the opportunity to see and feel the room they want before they pay for it.

For every hostel inspection a charge of 1,000 naira is added and it is valid for three different hostels. After every inspection payment, you would be contacted immediately by our agents to be able to set up an appointment with our offline agent, who would guide and take you to the hostel you choose for inspection.

Please note: Inspection fee is not refundable.

8. Something went wrong with my booking, what can I expect?

For whatever unforeseen event that may occur and happen to affect your hostel booking please kindly send an email to hello@hostel.ng explaining the problem and we would be so glad to help you out

In all cases, Hostel.ng will offer support and will try to work with the third party involved in the situation either the hostel provider or our agent to solve the problem as soon as possible.

9. Should I pay to an Agent's personal/individual account?

No!

Please never make payments to any third party even our agents. All payments should be made on the website or to our business account which would be sent to you on every booking or on request. Please send your concerns to hello@hostel.ng.

Please note: payments made outside the website or to our official business accounts are made at owner’s risk.

10. What is Customer Protection?

Hostel.ng customer Protection program guarantees that you'll get your room booked and in good condition. If any unplanned event happens, Customer Protection protects you 100%. Customer protection will ensure that refunds are made available immediately on request and in situations where the customers would want another lodge in exchange for the previous one, Customer protection would be delighted to walk you through the steps.

11. How can I create account with Hostel.ng?

It is an easy process!

Log on to www.Hostel.ng from any of your mobile devices.

Click on create account

Fill in the form with the necessary information and you are good to go.

If you already have an account, you click on the sign in button, fill in your details and you are good to go.

13. How safe are my information on Hostel.ng?

Your information on Hostel.ng is protected by us with no third-party interference. For more information check out our privacy policy.

14. I was not given professional treatment by your Agent, so what can I do?

We are very sorry if this happened to you. If the service offered by our representatives was not satisfying, please reach out to us on any of our contact channels and it will be taken care of immediately. We really regret the inconveniences.

15. I have questions not answered on this page, what do I do?

Please send us a mail at hello@hostel.ng We would be delighted to answer your questions.